{"id":248,"date":"2026-01-15T09:29:30","date_gmt":"2026-01-15T09:29:30","guid":{"rendered":"https:\/\/fatzorb.ae\/?page_id=248"},"modified":"2026-03-17T10:35:04","modified_gmt":"2026-03-17T10:35:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/fatzorb.ae\/ar\/refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"248\" class=\"elementor elementor-248\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45cdc30 e-flex e-con-boxed e-con e-parent\" data-id=\"45cdc30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f248347 elementor-widget elementor-widget-heading\" data-id=\"f248347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f10d2 elementor-widget elementor-widget-text-editor\" data-id=\"24f10d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Last Updated: Feb 2026<\/strong><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">At Fatzorb, your satisfaction is our priority. We are committed to providing a seamless and hassle-free return process for Fatzorb and all our herbal wellness products across the UAE.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1f939 elementor-widget elementor-widget-heading\" data-id=\"1e1f939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Return Policy Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1561605 elementor-widget elementor-widget-heading\" data-id=\"1561605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1.1 Return Policy Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c6a56 elementor-widget elementor-widget-text-editor\" data-id=\"b8c6a56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We offer a <b>3<\/b><strong>-day return window<\/strong> starting from the date of delivery. You have 3 calendar days to request a refund if you are not satisfied with your purchase. Shipping is free for all orders. However, if a customer returns the parcel a return handling fee of <strong>20 AED<\/strong> will be charged.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee40068 elementor-widget elementor-widget-heading\" data-id=\"ee40068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1.2 Eligibility Criteria<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571b680 elementor-widget elementor-widget-text-editor\" data-id=\"571b680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Important Notice Before Requesting a Return<\/strong><\/h3><p><em>We strongly encourage customers to carefully review all product information, ingredients, and intended use before placing an order. Returns are a last resort and are subject to strict conditions. Please read the details before initiating a return request.<\/em><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To be eligible for a return, your product must meet the following conditions:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\"><strong>Unopened<\/strong> and <strong>unused<\/strong> with original seals intact<\/li><li class=\"whitespace-normal break-words pl-2\">In its original packaging with all labels and tags attached<\/li><li class=\"whitespace-normal break-words pl-2\">Accompanied by proof of purchase (receipt or order confirmation)<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Important:<\/strong> As Fatzorb and other herbal wellness products are consumable and used for personal health, we maintain strict hygiene standards in accordance with UAE health regulations. Opened or used products cannot be returned.<\/p><h2>Consequences of Unjustified Return Requests<\/h2><p>Submitting a return request without meeting the above conditions may result in:<\/p><ul><li>Immediate rejection of the return request<\/li><li>Forfeiture of any future return eligibility<\/li><li>Account flagging for abuse of the return policy<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7597acf elementor-widget elementor-widget-heading\" data-id=\"7597acf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. How to Request a Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565bf8f elementor-widget elementor-widget-heading\" data-id=\"565bf8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2.1 Contact Us<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a885071 elementor-widget elementor-widget-text-editor\" data-id=\"a885071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To initiate a return, please contact our customer service team:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\ud83c\udf10 <strong>Website:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.herbaldubai.com\" target=\"_blank\" rel=\"noopener\">www.fatzorb.ae<\/a><\/li><li class=\"whitespace-normal break-words pl-2\">\ud83d\udcf1 <strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/971589704275\" target=\"_blank\" rel=\"noopener\">+971 058 970 4275<\/a><\/li><li class=\"whitespace-normal break-words pl-2\">\ud83d\udce7 <strong>Email: <\/strong><a href=\"mailto:fatzorbp@gmail.com\">fatzorbp@gmail.com<\/a><br \/><div class=\"elementor-element elementor-element-e003df3 e-con-full e-flex e-con e-parent e-lazyloaded\" data-id=\"e003df3\" data-element_type=\"container\" data-e-type=\"container\">\u00a0<\/div><\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Please provide the following information:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Your order number and name<\/li><li class=\"whitespace-normal break-words pl-2\">Delivery date<\/li><li class=\"whitespace-normal break-words pl-2\">Product name(s) you wish to return<\/li><li class=\"whitespace-normal break-words pl-2\">Reason for return (optional but helpful)<\/li><li class=\"whitespace-normal break-words pl-2\">Photos of the product and packaging (if applicable)<\/li><\/ul><h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\">\u00a0<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a874aca elementor-widget elementor-widget-heading\" data-id=\"a874aca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2.2 Return Process<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef32ad elementor-widget elementor-widget-text-editor\" data-id=\"6ef32ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\"><strong>Review:<\/strong> Our team will review your return request within 24-48 hours<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Approval:<\/strong> If approved, you&#8217;ll receive return instructions and a prepaid shipping label<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Shipping:<\/strong> Securely pack the item and ship it to our designated address within the UAE<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Inspection:<\/strong> We will inspect the returned product within 1-3 business days<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Refund:<\/strong> Your refund will be processed within <b>7 Days<\/b> after approval\u00a0<\/li><\/ol><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Note:<\/strong> Please do not ship products without prior approval. Unauthorized returns will not be accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44ee670 elementor-widget elementor-widget-heading\" data-id=\"44ee670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Refund Process and Timeline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5daca6e elementor-widget elementor-widget-heading\" data-id=\"5daca6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3.1 Refund Methods<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef099c6 elementor-widget elementor-widget-text-editor\" data-id=\"ef099c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"whitespace-normal break-words pl-2\"><strong>Cash on Delivery (COD) orders:<\/strong> Bank transfer or store credit (your choice)<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Online payments:<\/strong> Refunded to your original payment method<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7ccfef elementor-widget elementor-widget-heading\" data-id=\"b7ccfef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3.2 Processing Timeline<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-647a727 elementor-widget elementor-widget-text-editor\" data-id=\"647a727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"whitespace-normal break-words pl-2\"><strong>Approval:<\/strong> 1-3 business days after receiving your return<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Refund initiation:<\/strong> 7-10 business days after approval<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Bank processing:<\/strong> Additional 3-5 business days<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Total timeframe:<\/strong> 10-15 business days from the time we receive your return<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdc534d elementor-widget elementor-widget-heading\" data-id=\"bdc534d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3.3 Refund Amount<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ba5f4a elementor-widget elementor-widget-text-editor\" data-id=\"8ba5f4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Full product price will be refunded<\/li><li class=\"whitespace-normal break-words pl-2\">Original shipping charges within UAE are non-refundable unless the return is due to our error (defective, damaged, or wrong item)<\/li><li class=\"whitespace-normal break-words pl-2\">Return shipping costs are the customer&#8217;s responsibility (except for faulty or incorrect items)<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Delayed refund?<\/strong> If you haven&#8217;t received your refund after 15 business days, please contact us at:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-368d300 elementor-widget elementor-widget-heading\" data-id=\"368d300\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Damaged, Defective, or Incorrect Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee5086a elementor-widget elementor-widget-heading\" data-id=\"ee5086a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4.1 Immediate Inspection<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7973c14 elementor-widget elementor-widget-text-editor\" data-id=\"7973c14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please inspect your order upon delivery. Check the packaging integrity, product condition, and look for any visible damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0ba9f elementor-widget elementor-widget-heading\" data-id=\"6d0ba9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4.2 Report Within 24 Hours<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db4d4d9 elementor-widget elementor-widget-text-editor\" data-id=\"db4d4d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you receive a damaged, defective, or incorrect item, contact us immediately:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li style=\"list-style-type: none;\"><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\ud83d\udcf1 <strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/971589704275\" target=\"_blank\" rel=\"noopener\">+971 058 970 4275<\/a><\/li><li class=\"whitespace-normal break-words pl-2\">\ud83d\udce7 <strong>Email: <\/strong><a href=\"mailto:fatzorbp@gmail.com\">fatzorbp@gmail.com<\/a><\/li><\/ul><\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Please include:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Clear photos of the product and packaging<\/li><li class=\"whitespace-normal break-words pl-2\">Your order number and delivery date<\/li><li class=\"whitespace-normal break-words pl-2\">A detailed description of the issue<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e9d43b elementor-widget elementor-widget-heading\" data-id=\"6e9d43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4.3 Our Solution<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8afa187 elementor-widget elementor-widget-text-editor\" data-id=\"8afa187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For damaged, defective, or incorrect items, we provide:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\u2705 Full refund with no deductions<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Free replacement with priority shipping across UAE<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 All shipping costs covered by us<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Response within 48-72 hours<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c5ed0 elementor-widget elementor-widget-heading\" data-id=\"63c5ed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Non-Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0dc9a elementor-widget elementor-widget-text-editor\" data-id=\"3f0dc9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The following items cannot be returned due to health, safety, and hygiene regulations:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\u274c Opened or consumed Fatzorb or other herbal supplements (capsules, powders, liquids)<\/li><li class=\"whitespace-normal break-words pl-2\">\u274c Opened skincare products (creams, serums, oils)<\/li><li class=\"whitespace-normal break-words pl-2\">\u274c Used personal care products<\/li><li class=\"whitespace-normal break-words pl-2\">\u274c Products past their expiration date<\/li><li class=\"whitespace-normal break-words pl-2\">\u274c Customized or personalized items<\/li><li class=\"whitespace-normal break-words pl-2\">\u274c Gift cards and promotional vouchers<\/li><li class=\"whitespace-normal break-words pl-2\">\u274c Items marked as &#8220;Final Sale&#8221;<\/li><li class=\"whitespace-normal break-words pl-2\">\u274c Products from third-party retailers<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Questions?<\/strong> Not sure if your item is eligible for return? Contact us for clarification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb784d4 elementor-widget elementor-widget-heading\" data-id=\"fb784d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68d9595 elementor-widget elementor-widget-text-editor\" data-id=\"68d9595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We do not offer direct exchanges. For the fastest service:<\/p><ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Return your unwanted product following our return process<\/li><li class=\"whitespace-normal break-words pl-2\">Receive your refund once approved<\/li><li class=\"whitespace-normal break-words pl-2\">Place a new order for your preferred product<\/li><\/ol><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Need assistance?<\/strong> Contact us on WhatsApp <a href=\"https:\/\/wa.me\/+9710589704275\" target=\"_blank\" rel=\"noopener\">+971 058 970 4275<\/a> for help choosing the right products or learning more about Fatzorb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60b6b9e elementor-widget elementor-widget-heading\" data-id=\"60b6b9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Order Cancellation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-090ccc0 elementor-widget elementor-widget-heading\" data-id=\"090ccc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">7.1 Before Shipment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11651af elementor-widget elementor-widget-text-editor\" data-id=\"11651af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">You can cancel your order free of charge before it ships:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Contact us immediately via WhatsApp or email<\/li><li class=\"whitespace-normal break-words pl-2\">Provide your order number<\/li><li class=\"whitespace-normal break-words pl-2\">Refund processed within 7-10 business days<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0321ba3 elementor-widget elementor-widget-heading\" data-id=\"0321ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">7.2 After Shipment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a1ddcf elementor-widget elementor-widget-text-editor\" data-id=\"6a1ddcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once your order has shipped within the UAE, you may:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Refuse delivery when the courier arrives<\/li><li class=\"whitespace-normal break-words pl-2\">Just 20 AED ill be charged for shipping<\/li><li class=\"whitespace-normal break-words pl-2\">Return the unopened package according to our standard return policy<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d0ec9 elementor-widget elementor-widget-heading\" data-id=\"26d0ec9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Special Circumstances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba5c04 elementor-widget elementor-widget-heading\" data-id=\"6ba5c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">8.1  Lost or Stolen Packages<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-145146b elementor-widget elementor-widget-text-editor\" data-id=\"145146b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If your package shows as delivered but you haven&#8217;t received it:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Contact us within 48 hours<\/li><li class=\"whitespace-normal break-words pl-2\">We will investigate with our UAE shipping partner<\/li><li class=\"whitespace-normal break-words pl-2\">Resolution provided within 5-7 business days<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9d0cba elementor-widget elementor-widget-heading\" data-id=\"a9d0cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">8.2 Delivery Areas<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58e789c elementor-widget elementor-widget-text-editor\" data-id=\"58e789c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We currently deliver to all Emirates within the UAE:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\u2705 Dubai<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Abu Dhabi<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Sharjah<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Ajman<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Ras Al Khaimah<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Fujairah<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Umm Al Quwain<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f7598 elementor-widget elementor-widget-heading\" data-id=\"34f7598\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. UAE Consumer Protection Compliance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f981e52 elementor-widget elementor-widget-text-editor\" data-id=\"f981e52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Fatzorb fully complies with UAE Federal Law No. 15 of 2020 on Consumer Protection. Your rights include:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\u2705 Receive goods as described<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Products that meet quality and safety standards<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Transparent returns and refunds policy<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Refund or replacement for defective goods<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f260fe elementor-widget elementor-widget-heading\" data-id=\"3f260fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">10. Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7e17a2 elementor-widget elementor-widget-text-editor\" data-id=\"d7e17a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Q: Can I get a refund if I have an allergic reaction to Fatzorb?<\/strong><br \/>While opened products cannot be returned, please contact us immediately if you experience a reaction. We will review your case individually and may offer a goodwill solution.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Q: What if the Fatzorb seal is broken upon delivery?<\/strong><br \/>This is considered a defective product. Contact us with photos for a full refund or free replacement.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Q: Can I return an item after 7 days?<\/strong><br \/>Returns are not accepted after 7 days, except for defective or incorrect items reported within the return window.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Q: What if Fatzorb doesn&#8217;t work for me?<\/strong><br \/>Herbal supplements like Fatzorb affect individuals differently based on lifestyle, diet, and body composition. Unopened products can be returned within 7 days for a refund.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Q: Do you deliver outside the UAE?<\/strong><br \/>Currently, we only deliver within the UAE to all seven Emirates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0586cb elementor-widget elementor-widget-heading\" data-id=\"b0586cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">11. Contact Our Customer Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f76ea elementor-widget elementor-widget-text-editor\" data-id=\"33f76ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Fatzorb Plus\u00a0 &#8211; Returns Department<\/strong><\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\ud83c\udf10 <strong>Website:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.herbaldubai.com\" target=\"_blank\" rel=\"noopener\">www.fatzorb.ae<\/a><\/li><li class=\"whitespace-normal break-words pl-2\">\ud83d\udcf1 <strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/971589704275\" target=\"_blank\" rel=\"noopener\">+971 058 970 4275<\/a><\/li><li class=\"whitespace-normal break-words pl-2\">\ud83d\udce7 <strong>Email: <\/strong><a href=\"mailto:fatzorbp@gmail.com\">fatzorbp@gmail.com<\/a><\/li><li class=\"whitespace-normal break-words pl-2\">\u23f0 <strong>Business Hours:<\/strong> Sunday &#8211; Thursday, 9:00 AM &#8211; 6:00 PM (UAE Time)<\/li><\/ul><p>\u00a0<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Response Times:<\/strong><\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">WhatsApp: 2-4 hours<\/li><li class=\"whitespace-normal break-words pl-2\">Email: Within 24 hours<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f7f84 elementor-widget elementor-widget-heading\" data-id=\"a2f7f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Commitment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e4181b elementor-widget elementor-widget-text-editor\" data-id=\"4e4181b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">At Fatzorb, we stand behind Fatzorb and all our herbal wellness products. We are committed to:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">\u2705 Fair and transparent return policies<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Prompt and efficient customer service<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 High-quality products meeting UAE standards<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Complete privacy and confidential handling of all requests<\/li><li class=\"whitespace-normal break-words pl-2\">\u2705 Genuine Fatzorb products with proper certification<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-879b36d elementor-widget elementor-widget-heading\" data-id=\"879b36d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Policy Updates<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b32f3af elementor-widget elementor-widget-text-editor\" data-id=\"b32f3af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Fatzorb reserves the right to update this policy as needed to comply with UAE regulations or improve our service. Updates will be posted with a revised date. Continued use of our services constitutes acceptance of any changes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06dbb46 elementor-widget elementor-widget-text-editor\" data-id=\"06dbb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Thank you for choosing Fatzorb and trusting Fatzorb plus for your wellness journey.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last Updated: Feb 2026 At Fatzorb, your satisfaction is our priority. We are committed to providing a seamless [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-248","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/pages\/248","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/comments?post=248"}],"version-history":[{"count":34,"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/pages\/248\/revisions"}],"predecessor-version":[{"id":853,"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/pages\/248\/revisions\/853"}],"wp:attachment":[{"href":"https:\/\/fatzorb.ae\/ar\/wp-json\/wp\/v2\/media?parent=248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}