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Refund Policy

Last Updated: Feb 2026

At Fatzorb, your satisfaction is our priority. We are committed to providing a seamless and hassle-free return process for Fatzorb and all our herbal wellness products across the UAE.

1. Return Policy Overview

1.1 Return Policy Overview

We offer a 3-day return window starting from the date of delivery. You have 3 calendar days to request a refund if you are not satisfied with your purchase. Shipping is free for all orders. However, if a customer returns the parcel a return handling fee of 20 AED will be charged.

1.2 Eligibility Criteria

Important Notice Before Requesting a Return

We strongly encourage customers to carefully review all product information, ingredients, and intended use before placing an order. Returns are a last resort and are subject to strict conditions. Please read the details before initiating a return request.

To be eligible for a return, your product must meet the following conditions:

  • Unopened and unused with original seals intact
  • In its original packaging with all labels and tags attached
  • Accompanied by proof of purchase (receipt or order confirmation)

Important: As Fatzorb and other herbal wellness products are consumable and used for personal health, we maintain strict hygiene standards in accordance with UAE health regulations. Opened or used products cannot be returned.

Consequences of Unjustified Return Requests

Submitting a return request without meeting the above conditions may result in:

  • Immediate rejection of the return request
  • Forfeiture of any future return eligibility
  • Account flagging for abuse of the return policy

2. How to Request a Return

2.1 Contact Us

To initiate a return, please contact our customer service team:

Please provide the following information:

  • Your order number and name
  • Delivery date
  • Product name(s) you wish to return
  • Reason for return (optional but helpful)
  • Photos of the product and packaging (if applicable)

 

2.2 Return Process

  1. Review: Our team will review your return request within 24-48 hours
  2. Approval: If approved, you’ll receive return instructions and a prepaid shipping label
  3. Shipping: Securely pack the item and ship it to our designated address within the UAE
  4. Inspection: We will inspect the returned product within 1-3 business days
  5. Refund: Your refund will be processed within 7 Days after approval 

Note: Please do not ship products without prior approval. Unauthorized returns will not be accepted.

3. Refund Process and Timeline

3.1 Refund Methods

  • Cash on Delivery (COD) orders: Bank transfer or store credit (your choice)
  • Online payments: Refunded to your original payment method

3.2 Processing Timeline

  • Approval: 1-3 business days after receiving your return
  • Refund initiation: 7-10 business days after approval
  • Bank processing: Additional 3-5 business days
  • Total timeframe: 10-15 business days from the time we receive your return

3.3 Refund Amount

  • Full product price will be refunded
  • Original shipping charges within UAE are non-refundable unless the return is due to our error (defective, damaged, or wrong item)
  • Return shipping costs are the customer’s responsibility (except for faulty or incorrect items)

Delayed refund? If you haven’t received your refund after 15 business days, please contact us at: 

4. Damaged, Defective, or Incorrect Items

4.1 Immediate Inspection

Please inspect your order upon delivery. Check the packaging integrity, product condition, and look for any visible damage.

4.2 Report Within 24 Hours

If you receive a damaged, defective, or incorrect item, contact us immediately:

Please include:

  • Clear photos of the product and packaging
  • Your order number and delivery date
  • A detailed description of the issue

4.3 Our Solution

For damaged, defective, or incorrect items, we provide:

  • ✅ Full refund with no deductions
  • ✅ Free replacement with priority shipping across UAE
  • ✅ All shipping costs covered by us
  • ✅ Response within 48-72 hours

5. Non-Returnable Items

The following items cannot be returned due to health, safety, and hygiene regulations:

  • ❌ Opened or consumed Fatzorb or other herbal supplements (capsules, powders, liquids)
  • ❌ Opened skincare products (creams, serums, oils)
  • ❌ Used personal care products
  • ❌ Products past their expiration date
  • ❌ Customized or personalized items
  • ❌ Gift cards and promotional vouchers
  • ❌ Items marked as “Final Sale”
  • ❌ Products from third-party retailers

Questions? Not sure if your item is eligible for return? Contact us for clarification.

6. Exchanges

We do not offer direct exchanges. For the fastest service:

  1. Return your unwanted product following our return process
  2. Receive your refund once approved
  3. Place a new order for your preferred product

Need assistance? Contact us on WhatsApp +971 058 970 4275 for help choosing the right products or learning more about Fatzorb.

7. Order Cancellation

7.1 Before Shipment

You can cancel your order free of charge before it ships:

  • Contact us immediately via WhatsApp or email
  • Provide your order number
  • Refund processed within 7-10 business days

7.2 After Shipment

Once your order has shipped within the UAE, you may:

  • Refuse delivery when the courier arrives
  • Just 20 AED ill be charged for shipping
  • Return the unopened package according to our standard return policy

8. Special Circumstances

8.1 Lost or Stolen Packages

If your package shows as delivered but you haven’t received it:

  • Contact us within 48 hours
  • We will investigate with our UAE shipping partner
  • Resolution provided within 5-7 business days

8.2 Delivery Areas

We currently deliver to all Emirates within the UAE:

  • ✅ Dubai
  • ✅ Abu Dhabi
  • ✅ Sharjah
  • ✅ Ajman
  • ✅ Ras Al Khaimah
  • ✅ Fujairah
  • ✅ Umm Al Quwain

9. UAE Consumer Protection Compliance

Fatzorb fully complies with UAE Federal Law No. 15 of 2020 on Consumer Protection. Your rights include:

  • ✅ Receive goods as described
  • ✅ Products that meet quality and safety standards
  • ✅ Transparent returns and refunds policy
  • ✅ Refund or replacement for defective goods

10. Frequently Asked Questions

Q: Can I get a refund if I have an allergic reaction to Fatzorb?
While opened products cannot be returned, please contact us immediately if you experience a reaction. We will review your case individually and may offer a goodwill solution.

Q: What if the Fatzorb seal is broken upon delivery?
This is considered a defective product. Contact us with photos for a full refund or free replacement.

Q: Can I return an item after 7 days?
Returns are not accepted after 7 days, except for defective or incorrect items reported within the return window.

Q: What if Fatzorb doesn’t work for me?
Herbal supplements like Fatzorb affect individuals differently based on lifestyle, diet, and body composition. Unopened products can be returned within 7 days for a refund.

Q: Do you deliver outside the UAE?
Currently, we only deliver within the UAE to all seven Emirates.

11. Contact Our Customer Service

Fatzorb Plus  – Returns Department

 

Response Times:

  • WhatsApp: 2-4 hours
  • Email: Within 24 hours

Our Commitment

At Fatzorb, we stand behind Fatzorb and all our herbal wellness products. We are committed to:

  • ✅ Fair and transparent return policies
  • ✅ Prompt and efficient customer service
  • ✅ High-quality products meeting UAE standards
  • ✅ Complete privacy and confidential handling of all requests
  • ✅ Genuine Fatzorb products with proper certification

Policy Updates

Fatzorb reserves the right to update this policy as needed to comply with UAE regulations or improve our service. Updates will be posted with a revised date. Continued use of our services constitutes acceptance of any changes.

Thank you for choosing Fatzorb and trusting Fatzorb plus for your wellness journey.

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